Tipping

New industry kitemark gives top tips for fair tips

AUTHOR: Peter Davies, Co-Founder of FairTipShare and Managing Director of WMT Troncmaster Services It won’t have escaped anyone’s notice that, over the last few years, there has been a steady flow of media claims accusing hospitality businesses of failing to deal with tips and service charges in a manner which is fair, ethical and transparent. Some …

New industry kitemark gives top tips for fair tips Read More »

Conscious Hospitality – make it a fixture in your trade show calendar

Last year, for the first time, one of the industry’s most respected shows took a major positive step by dedicating a significant part of the event to all things sustainable. We were delighted to partner with the organisers of the Restaurant Show on the Conscious Hospitality Show. The new show represented deserved recognition of the …

Conscious Hospitality – make it a fixture in your trade show calendar Read More »

Tipping – separating the facts from the fiction

By Andrei Lussmann, Founder of Lussmanns As a restaurateur, what stands out most in the ongoing debate about tipping is the complexity of the issue and the misinformation in its reporting. Even the title of the newly announced Government consultation on tipping, gratuities, cover and service charges illustrates the confusion between voluntary and mandatory charges. …

Tipping – separating the facts from the fiction Read More »

Are we past the tipping point?

By Dave Turnbull, Unite regional officer  For decades, there has been a quandary about tipping in hotels and restaurants: Who should get them? How much should you leave? This has led to a situation whereby the process is often shrouded in secrecy and tarnished by unfairness. Last summer the whole issue exploded when Unite exposed a widespread ‘tipping’ …

Are we past the tipping point? Read More »

Investing in staff is essential ingredient for healthy future

“Great people give great service and you can only get great people by paying the right wage.” Those were the sage words of Joseph Evans, Finance Director of Oakman Inns, one half of an engaging and thought provoking panel at the Casual Dining Show last week. Chaired by Mark Linehan, the session was entitled: Fair …

Investing in staff is essential ingredient for healthy future Read More »